![]() That lets things get fixed more quickly and, more often than not, on the first call.įor customers and end-users, desktop sharing means less frustration and confusion, as they let support agents do the work. Rather than describing tasks over the phone for customers to implement themselves, desktop sharing solutions let help desk personnel investigate issues at a faster pace and work with more reliable information. With desktop sharing software, your help desk employees can take control of a user’s device to provide remote support – running tests, checking settings, transferring files and trying to remedy issues – as if the device were sitting in front of them. ![]() When it comes to providing exceptional support to customers and end-users, desktop sharing technology is essential. You can extend and minimize the chat dialogue on the screen of the mobile device by swiping up or down.Delight customers with remote desktop sharing software. You can communicate with the technician via chat.For example, the technician can highlight a part that needs to be removed or a plug/switch that needs attention. The technician can use the Whiteboard feature to annotate the camera image appearing on the screen of the customer mobile device to highlight particular areas or objects.You can extend, minimize, and close the chat dialogue on the screen of the mobile device by swiping up or down. For example, if the technician uses the Whiteboard to highlight a specific switch on a device, the highlight will stay with that particular switch when its relative position on the screen changes. When you move the mobile device, the annotation will move on the screen together with the object to which it is related. Whatever the technician draws on the screen stays attached to the object that appeared behind the drawing at the time of annotation. The technician can use the Whiteboard feature to draw on the camera image appearing on the screen of the customer mobile device to highlight particular areas or objects.When you return to the app, streaming automatically resumes. Note: The camera stream is also paused when the Lens app goes to the background. Click Yes to grant permissions, or No to deny. ![]() You may be asked to give the technician permission to perform certain actions.Once the applet is running, wait for the technician to activate your session. ![]()
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